The first question – applied to a platform business

Discussions › Category: The 24 Steps › The first question – applied to a platform business
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Wan Xin Low asked 3 years ago

Bill mentioned the first question is “Who is your customer”. How should we address this for a platform business, when we have customers on both sides?

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Wan Xin answered 3 years ago

It’s been two weeks and unfortunately the moderator and peers haven’t gotten around to respond to this question yet. Hope for some interaction soon!

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Tom answered 2 years ago

Hi Wan. Tom from Italy here.  I think both sides of the platform are your customers. So you need to define both and they will be different.

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Tom answered 2 years ago

Hi Wan. Tom from Italy here.  I think both sides of the platform are your customers. So you need to define both and they will be different.

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